1 = Aragatsotn
2 = Ararat
3 = Armavir
4 = Gegharkunik
5 = Kotayk
6 = Lori
7 = Shirak
8 = Syunik
9 = Vayots Dzor
10 = Tavush
11 = Yerevan

Settlement type
1 = Yerevan
2 = other city
3 = village

Gender
1 = male
2 = female

Do you know the head of your community?
-9 = do not know/ difficult to say
-8 = have no answer/refuse to answer
-5 = not applicable
0 = No
1 = Yes

How many Local council members of your community do you know?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = No one
1 = One
2 = A few
3 = Half
4 = Almost everyone
5 = Everyone

In your opinion, are there any Local council members that do not deserve their position?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = No
1 = Yes

Why do you think so?
-9 = do not know/ difficult to say
-8 = have no answer/refuse to answer
-5 = not applicable
1 = They occupy the position by private mercenary reasons
2 = They are not respected by their residents
3 = They never argue with the Mayor and act like a Mayor’s subordinates
4 = They never meet with residents
5 = They do not have appropriate education
6 = Other

Why do you think so?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
1 = They occupy the position for self-serving reasons
2 = They are not respected by the residents
3 = They never oppose the head of the community, and act as his/her subordinates
4 = They never meet with the residents
5 = Do not have appropriate education
6 = Other

To what extent is the Local council member independent from the head of the community?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = Not at all
1 = Very little
2 = To some extent
3 = Completely

Please mention the approximate amount (Mln AMD)
-9 = do not know/ difficult to say
1 = 0-50 mln
2 = 51-100mln
3 = 101-200mln
4 = 201 or more mln

In your opinion, what is the impact of the decentralization process on your community?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = No any impact
1 = Negative
2 = Positive

In your opinion, what impact will the process have on your community?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = No impact
1 = Very negative
2 = Negative
3 = Positive
4 = Very positive

Are you familiar with the decisions passed at your LSGB?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = Not applicable
0 = No
1 = Yes

What are the reforms and how are they implemented
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = Not important at all
1 = Very few
2 = Important

What is the possible impact of the reforms on the citizens?
-9 = do not know/ difficlut to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = Not important at all
1 = Very little
2 = Important

Detailed information about the reforms
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = Not important at all
1 = Very little
2 = Important

Are you interested in the process of the following reforms? Power decentralization
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = No
1 = Very little
2 = Somehow
3 = Yes

How effective are these reforms? Power decentralization
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = Not at all
1 = Very little
2 = To some extent
3 = Effective

Are you interested in the process of reforms of the following issues? Anti-Corruption Policy
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to ansew
-5 = not applicable
0 = No
1 = Very little
2 = To some extent
3 = Yes

Are you aware of them? Anti-Corruption Policy
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = No
1 = Very little
2 = To some extent
3 = Yes

How effective are these reforms? Integrated social services
-9 = do not know/ difficult to say
-8 = have no answer
-5 = not applicable
0 = Not at all
1 = Very little
2 = To some extent
3 = Effective

Are you interested in the process of reforms of the following issues? Child Protection System Reforms
-9 = do not know/ difficlut to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = No
1 = Very little
2 = To some extent
3 = Yes

How effective are these reforms? Child Protection System Reforms
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to anser
-7 = legal skip
-5 = not applicable
0 = Not at all
1 = Very little
2 = To some extent
3 = Effective

How often do you use the following sources? Local Radio
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = Never
1 = 1-2 times a month
2 = 1-2 times a week
3 = Every Day

How often do you use the following sources? National Radio
-9 = do not know/ difficlut to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = Never
1 = 1-2 times a month
2 = 1-2 times a week
3 = Every Day

How often do you use the following sources? Local TV
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = Never
1 = 1-2 times a month
2 = 1-2 times a week
3 = Every day

How often do you use the following sources? Other Russian internet resources
-9 = do not know/ difficult o say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = Never
1 = 1-2 times a month
2 = 1-2 times a week
3 = Every day

How satisfied are you with the information on reforms from these sources? Local radio
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = Not at all
1 = Very little
2 = Somewhat
3 = Very much
4 = Completely

How satisfied are you with the ethics of the journalists representing these sources? Local radio
-9 = do not know/ difficult to say
-8 = have no answer/ refus eto answer
-5 = not applicable
0 = Not at all
1 = Very little
2 = Somewhat
3 = Very much
4 = Completely

How much do you trust each source of information? National radio
-9 = do not know/difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = Not at all
1 = Very little
2 = Somewhat
3 = Very much
4 = Completely

How much do you trust each source of information? Local TV
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = nopt applicable
0 = Not at all
1 = Very little
2 = Somewhat
3 = Very much
4 = Completely

How often do you get information on LSGBs, social services, anti-corruption reforms from the following sources? National TV
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = never
1 = 1-2 times a month
2 = 1-2 times a week
3 = Every day

How much do you trust each source of information? National TV
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = Never
1 = Very little
2 = Somewhat
3 = Very much
4 = Completely

How satisfied are you with the ethics of the journalists representing these sources? Local newspapers
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = not at all
1 = very little
2 = somewhat
3 = very much
4 = completely

To what extent independent is each source of information is independent from the government, political party or business control? Local newspapers
-9 = do not know/ difficlut to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = not at all
1 = very little
2 = somewhat
3 = very much
4 = completely

How often do you get information on LSGBs, social services, anti-corruption reforms from the following sources? National newspapers
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = never
1 = 1-2 times a month
2 = 1-2 times a week
3 = every day

How satisfied are you with the ethics of the journalists representing these sources? National newspapers
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = not at all
1 = very little
2 = somewhat
3 = vey much
4 = completely

How satisfied are you with the information on reforms from these sources? Community website and notice board
-9 = do not know/ difficult to answer
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = not at all
1 = very little
2 = somewhat
3 = very much
4 = completely

Do you use them to share political or social news? Odnoklassniki
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = niether political not social
1 = only political
2 = only social
3 = both political and social

Do you use them to share political or social news? Facebook
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = niether political nor social
1 = Only political
2 = Only social
3 = Both political and social

Do you use them to share political or social news? Linkdin
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = niether political nor social
1 = only political
2 = only social
3 = both political and social

Do you use them to share political or social news? I run a blog
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = niether political nor social
1 = only political
2 = only social
3 = Both political and social

How to react to any wrong, misleading or unethical information by Armenian media?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
1 = Complain to the journalist or media representatives
2 = Cooperate with the media (help the media by taking part in the creation of information, give interviews and etc)
3 = Boycott (do not watch, do not read)
4 = Tell relatives, friends, colleagues
5 = Complain to the body dealing with the issues of media quality or ethics
6 = Sue the newspaper
7 = Other

How much influence do the following organizations/individuals/ groups have on decisions of Local council about the issues of your community? (Central government)
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = Not at all
1 = Not much
2 = Somewhat
3 = Very much

How much influence do the following organizations/individuals/ groups have on decisions of Local council about the issues of your community? Head of the community
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to say
-5 = not applicable
0 = Not at all
1 = Not much
2 = Somewhat
3 = Very much

In the past 6 months, did you contact any of the following persons for a personal or a community problem? The head of your community
0 = No
1 = Personal
2 = Community
3 = Personal and community

Did you go alone or with a group? The head of your community
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to say
-5 = not applicable
1 = Alone
2 = With a group

How easy or difficult is it to raise your concerns in front of them? The head of your community
-9 = do not know/ difficult to say
-8 = have o answer/ refuse to answer
-5 = not applicable
1 = very difficult
2 = difficult
3 = niether easy nor difficult
4 = easy
5 = very easy

How fast do they respond? The head of your community
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = never respond
1 = very late
2 = late
3 = niether late nor fast
4 = fast
5 = very fast/ immediately

Did you go alone or with a group? The member of your Local council
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
1 = Alone
2 = With a group

How easy or difficult is it to raise your concerns in front of them? The member of your Local council
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
1 = very difficult
2 = difficult
3 = niether fast nor easy
4 = easy
5 = very easy

How fast do they respond? The member of your Local council
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = never respond
1 = very late
2 = late
3 = niether fast nor late
4 = fast
5 = very fast/ immediately

Did you go alone or with a group? Other local government official
-9 = do not know/ difficult to say
-8 = have o answer/ refuse to answer
-5 = not applicable
1 = alone
2 = with a group

How easy or difficult was it to raise your concerns in front of them? Other local government official
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
1 = very difficult
2 = difficult
3 = niether easy, nor difficult
4 = easy
5 = very easy

In the past 6 months, did you contact any of the following persons for a personal or a community problem? Your Member of the Parliament
0 = No
1 = Personal
2 = Community
3 = Personal and Community

How easy or difficult was it to raise your concerns in front of them? An official of any of the government agency
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
1 = very difficult
2 = difficult
3 = niether easy nor difficult
4 = easy
5 = very easy

How fast do they respond? An official of any of the government agencies
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = never respond
1 = very late
2 = late
3 = niether fast not late
4 = fast
5 = very fast/ immediately

Did you go alone or with a group? An official of any political party
-9 = do not know/ difficult to say
-8 = have no answer/refuse to answer
-5 = not applicable
1 = Alone
2 = With a group

Did you go alone or with a group? An NGO representative
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
1 = alone
2 = with a group

How easy or difficult was it to raise your concerns in front of them? An NGO representative
-9 = do not know/ difficult to say
-8 = haveno answer/ refuse to answer
-5 = not applicable
1 = very difficult
2 = difficult
3 = niether easy nor difficult
4 = easy
5 = very easy

Did you go alone or with a group? Business representative
-9 = do not know/ difficult to say
-8 = have o answer/ refuse to answer
-5 = չի վերաբերում/կիրառելի չէ
1 = alone
2 = with a group

Could you please indicate whether you are a member or not, and if YES, under what terms? A political party or its local branch
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = not a member
1 = passive member
2 = active member
3 = official leader

Other voluntary association
-9 = do not know/ difficult to say
-8 = have no answer /refuse to answer
-7 = legal skip
-5 = not applicable
0 = not a member
1 = passive member
2 = active member
3 = official leader

In the past 6 months did you participate in the following activities? Meetings of Local council
-9 = do not know/ difficlut to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = No
1 = Yes

How often? Meetings of Local council
-9 = do not know/ difficlut to say
-8 = have no answer/ refuse to answer
-5 = not applicable
1 = once
2 = two times
3 = every month
4 = every week
5 = always

Were they effective? Meetings of Local council
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to say
-5 = not applicable
0 = No
1 = Very little
2 = To some extent
3 = Very much

How often? Local Community budget hearings/discussions
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
1 = once
2 = two times
3 = every month
4 = every week
5 = always

Were they effective? Local Community budget hearings/discussions
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = No
1 = Very little
2 = To some extent
3 = Very much

In your opinion how important is that citizen Always obeys the rules
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = not important at all
1 = slightly important
2 = important
3 = very important

In your opinion how important is that citizen Volunteers
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = not important
1 = slightly important
2 = important
3 = very important

Have you ever participated in such courses?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = No
1 = Once
2 = Two times
3 = Many times

Why didn’t you vote? The Head of the Community
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
1 = I did not know about the elections
2 = I decided not to vote
3 = I was not included in the voting list
4 = I could not find the polling station
5 = I was not registered
6 = I was not an adult yet
7 = Someone prevented me to vote
8 = Other

In your opinion, were those elections of transparent? The Head of the Community
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = no
1 = rather no
2 = rather yes
3 = yes

Would you participate in those elections if they were held next Sunday? The Head of the Community
-9 = do not know/ difficlut to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = no
1 = rather no
2 = rather yes
3 = yes

Why didn’t you vote? Local council
-9 = do not know/ difficult to say
-8 = have no answer
-5 = not applicable
1 = I did not know about the elections
2 = I decided not to vote
3 = I was not included in the voting list
4 = I could not find the polling station
5 = I was not registered
6 = I was not an adult yet
7 = Someone prevented me to vote
8 = Other

In your opinion, were those elections of transparent? Local council
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = No
1 = Rather no
2 = Rather yes
3 = Yes

Would you participate in those elections if they were held next Sunday? Local council
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
-3 = interviewer error
0 = No
1 = Rather no
2 = Rather yes
3 = Yes

Why didn’t you vote? National Assembly deputy
-9 = do not know/ difficult to say
-8 = have no answer/refuse to answer
-5 = not applicable
1 = I did not know about the elections
2 = I decided not to vote
3 = I was not included in the voting list
4 = I could not find the polling station
5 = I was not registered
6 = I was not an adult yet
7 = Someone prevented me to vote
8 = Other

Do they participate fully? Youth
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
-3 = interviewer error
0 = No
1 = Yes

To what extent are NGOs representing their interests? Youth
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
-3 = interviewer error
0 = Not at all
2 = Very little
3 = To some extent
4 = Very much
5 = Entirely

Do they participate fully? People with disabilities
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = չի վերաբերում/կիրառելի չէ
-3 = interviewer error
0 = No
1 = Yes

Are there problems in your community related to the protection of the environment, as well as of inhabited and uninhabited areas?
-9 = do not know/ difficult to say
-8 = have o answer/ refuse to answer
-5 = not applicable
0 = No
1 = Yes

In your opinion, are there enough opportunities in your community to take part in the local self-governance?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
0 = No
1 = Yes

In the past 6 months, how often did the head of your community meet with his/her electorate to: Discuss and agree the development plan of the community.
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = Never
1 = Once a year
2 = Twice in a year
3 = Every 3 months
4 = Every month
5 = Every week

In your opinion, how often should he/she meet with the electorate: Discuss and agree the development plan of the community.
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
-3 = interviewer error
0 = Never
1 = Once in a year
2 = Twice in a year
3 = Everey three months
4 = Every month
5 = Every week

In the past 6 months, how often did the head of your community meet with his/her electorate to: Let the public know about the decisions of the LSGBs
-9 = do not know/ difficult to say
-8 = haveno answer/ refuse to answer
-5 = not applicable
0 = Never
1 = Once in a year
2 = Twice in a year
3 = Every 3 months
4 = Every month
5 = Every week

In your opinion, how often should he/she meet with the electorate: Let the public know about the decisions of the LSGBs
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
-3 = interviewer error
0 = Never
1 = Once in a year
2 = Twice in a year
3 = Every 3 months
4 = Every month
5 = Every week

In the past 6 months, how often did the head of your community meet with his/her electorate to: Discuss the local problems and the necessary steps to solve these problems.
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = Never
1 = Once in a year
2 = Twice in a year
3 = Every 3 months
4 = Every month
5 = Every week

In your opinion, how often should he/she meet with the electorate: Discuss the local problems and the necessary steps to solve these problems.
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
-3 = interviewer error
0 = Never
1 = One in a year
2 = Twice in a year
3 = Every 3 months
4 = Every month
5 = Every week

How much do you trust the following individuals? Head of the Community
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = do not trust at all
1 = very little
2 = little
3 = neither trust nor distrust
4 = a lot
5 = fully trust

In your view, how often do they listen to and take into account people’s opinions? Head of the Community
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
-3 = interviewer error
0 = never
1 = sometimes
2 = often
3 = very often
4 = always

How important is that they take into account people’s opinions? Head of the Community
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to say
-5 = not applicable
-3 = interviewer error
0 = not important at all
2 = not so much important
3 = important
4 = very important

To what extent do the LSGBs of your community cooperate with the following: Citizens, active civic groups
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = never
1 = very little
2 = little
3 = neither little nor much
4 = a lot
5 = always

Overall, how would you rate the level of accountability of your LSGBs?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
1 = very low
2 = low
3 = neither low nor high
4 = high
5 = very high

In your opinion, did it increase or decrease compared to the last year?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = neither decreased nor increased
1 = decreased
2 = increased

Did it increase or decrease compared to the last year?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to asnwer
-7 = legal skip
-5 = not applicable
0 = neither decreased nor increased
1 = Decreased
2 = Increased

How well or badly do you think your LSGBs implement the following procedures? Informing the community residents about the activities of the LSGBs
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to say
-5 = not applicable
-3 = interviewer error
1 = very badly
2 = fairly badly
3 = neither badly nor well
4 = fairly well
5 = very well

How well or badly do you think your LSGBs implement the following procedures? Providing social services
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to say
-7 = legal skip
-5 = not applicable
-3 = interviewer error
1 = very badly
2 = fairly badly
3 = neither badly nor well
4 = fairly well
5 = very well

Overall how would you assess the transparency of your LSGBs?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
-3 = interviewer error
1 = very low
2 = low
3 = neither high, nor low
4 = high
5 = very high

In your opinion, has the transparency of the activities of LSGBs increased or decreased as compared to the previous year?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
-3 = interviewer error
0 = neither decreased nor increased
1 = decreased
2 = increased

Overall how would you assess the transparency of NGOs ?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
-3 = interviewer error
1 = very low
2 = low
3 = neither high nor low
4 = high
5 = very high

In your opinion how well or badly your LSGBs implement these activities? Keeping the community clean
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = not practicing at all
1 = very badly
2 = fairly badly
3 = neither badly nor well
4 = fairly well
5 = very badly

In your opinion how well or badly your LSGBs implement these activities? Managing the domains of education, culture and sport
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
-3 = interviewer error
0 = not practicing at all
1 = very badly
2 = fairly badly
3 = neither badly nor well
4 = fairly well
5 = very well

In your opinion, in the past 6 months, how often, did the members of your community have to offer a gift (cash or goods) to a state official to receive public services? Head of the community and his staff
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
-3 = interviewer error
0 = never
1 = seldom
2 = often
3 = always

To what extent can the following factors help the citizens to solve their problems via LSGBs? Persistence
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
-3 = interviewer error
0 = not at all
1 = to some extent
2 = to great extent

To what extent can the following factors help the citizens to solve their problems via LSGBs? Social status/position
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-7 = legal skip
-5 = not applicable
-3 = interviewer error
0 = not at all
1 = to some extent
2 = to great extent

Do your LSGBs have an ethics committee (EC) to deal with the complaints and the concerns of the public regarding the unethical behavior of the state officials?
-9 = do not know/ difficult to say
-8 = have no ansewr/ difficult o say
-5 = not applicable
0 = No
1 = Yes

Have you ever made a formal complaint on the bad conduct of the following officials? Head of the community and his staff
0 = no
1 = yes

How fast did your complaints receive a response? Head of the community and his staff
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = I did not receive a response and I do not expect to do so
1 = There is no response yet
2 = Very slowly
3 = Slowly
4 = Neither fast nor slowly
5 = Արագ
6 = Շատ արագ/անհապաղ

How fast did your complaints receive a response? Member of Local council
-9 = do not know/ difficult to say
-8 = haveno answer
-5 = not applicable
0 = I Did not receive a response and I do not expect to do so
1 = There is no response yet
2 = Very slowly
3 = Slowly
4 = Neither fast nor slowly
5 = Արագ
6 = Շատ արագ/անհապաղ

How fast did your complaints receive a response? Regional administration
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = I did not receive a response and I do not expect to do so
1 = There is no response yet
2 = Very slowly
3 = Slowly
4 = Neither fast nor slowly
5 = Fast
6 = Very fast/Immediately

How satisfied are you with the response? Head of the community and his staff
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = Not satisfied at all
2 = Very little
3 = To some extent
4 = Very satisfied
5 = Completely satisfied

How satisfied are you with the response? Member of Local council
-9 = do not know/ difficult to say
-8 = haveno answer/ refuse to answer
-5 = not applicable
0 = not satisfied at all
2 = Very little
3 = To some extent
4 = Very satisfied
5 = Completely satisfied

How satisfied are you with the response? Regional administration
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = not satisfied at all
2 = very little
3 = to some extent
4 = very satisfied
5 = completely satisfied

How satisfied are you with the response? Social service providers
-9 = do not know/ difficult to say
-8 = haveno answer/ refuse to answer
-5 = not applicable
0 = not applicable
2 = very little
3 = to some extent
4 = very satisfied
5 = completely satisfied

Overall, how satisfied are you with the work of LSGBs?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = not at all
2 = very little
3 = to some extent
4 = very satisfied
5 = completely satisfied

How would you assess the professional qualities of the community staff?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
-3 = interviewer error
1 = very low
2 = low
3 = neither low nor high
4 = high
5 = very high

In your opinion, are the residents of the neighboring communities more actively involved in local self-governance?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
1 = No
2 = Rather no
3 = Rather yes
4 = Yes

Are you aware of any cooperation between (among) your and other community(communities)
0 = No
1 = Yes

How would you describe the changes triggered by these programs?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = I do not see any difference
1 = Negative
2 = Neither positive nor negative
3 = Positive

What is the highest level of education you have accomplished?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-5 = not applicable
0 = Have not attended primary school
1 = Primary (complete or incomplete)
2 = Secondary (incomplete)
3 = Secondary (complete)
4 = Vocational
5 = Higher education (incomplete)
6 = Higher education (complete)
7 = PhD

Which of the following best describes your family’s economic situation?
-9 = do not know/ difficult to say
-8 = have no answer/ refuse to answer
-7 = legal skip
-5 = not applicable
1 = Family income is not enough for food.
2 = Family income is enough for food, but not for clothes.
3 = Family income is enough for food and clothes, but not for refrigerator or washing machine.
4 = We can afford to buy expensive items, such as refrigerator or washing machine.
5 = We can afford to buy anything we want.

Please specify the category of disability
-9 = do not know/ difficult to say
-3 = interviewer error
1 = first category
2 = second category
3 = third category

Does any of your family members have disability?
-9 = do not know/ difficult to say
-8 = have no answer/ difficult to say
-5 = not applicable
0 = No
1 = Yes

Category of disability
-9 = do not know/ difficult to say

Sampled communities type
0 = Random
1 = CFOA list
2 = Random/CFOA list
3 = Pilot Consolidation program

Age
1 = 18-24
2 = 25-34
3 = 35-44
4 = 45-54
5 = 55-64
6 = 65+

Other. Why do you think so?
1 = other

Other/ text
1 = other authorities

Please, mention which one?
1 = Socio-economic
2 = Cultural, Educational
3 = Community Development
-9 = do not know

Please mention (1)
1 = Community development
2 = Non-target expenses
3 = State budget
4 = Social support

Please mention (2)
1 = Community development
2 = Non-target expenses
3 = Social support

Other, text
1 = I assume
2 = From municipality

Other (How to react to any wrong, misleading or unethical information by Armenian media? )
1 = punish
2 = forgive
3 = nothing

Other/text, The Head of the Community
1 = I do not believe/ it is senseless
2 = Health problems
3 = I was absent from the country/ community

Other/text National Assembly deputy
1 = I do not believe/it is sensless
2 = Health problems
3 = I was absent from the country/ community

Other/text
1 = Cultural-educational
2 = other